M.West

About Me

I’m a content strategist and product-minded operator with a decade-long background in financial services, wellness, and customer education. My sweet spot lies in building content systems that align product goals with user clarity—whether I’m leading onboarding strategy, redesigning internal documentation, or simplifying complex regulations into trust-building messages.

I believe content is not just copy—it’s a product experience. I thrive where structure meets soul, and I’m currently exploring content strategy and product operations roles in healthtech, fintech, or purpose-driven SaaS.

What I Do Best

• Content lifecycle strategy & documentation architecture
• Internal onboarding & enablement systems
• Cross-functional collaboration across legal, CX, product, and sales
• UX writing for onboarding, support, and product flows
• Knowledge base & support content management
• Tools: Notion, Jira, Asana, GSuite, Slack, Zoom

Why I’m Exploring AI

I'm deeply curious about the role of AI in amplifying both clarity and creativity. From content automation to intuitive marketing workflows, I see AI as a powerful co-creator in systems thinking. My current focus is on learning to train and leverage ethical AI tools that enhance business flow and operational ease—especially for purpose-driven, soul-led brands.

Let’s Collaborate

If you're looking for someone who can bring structure, clarity, and strategy to your content or product workflows—I'd love to connect. I’m especially interested in roles that blend operational insight with thoughtful content planning.